Frequently Asked Questions

Do you offer a laundry collection and delivery to guests in hotels?

I am afraid we only offer a delivery service (weeknights anywhere between 7.00-9.00pm) to visitors staying in hotels in and around Edinburgh…So if you would like to have your laundry delivered to hotel that evening, you will need to drop off  (and pay) with us before 9am weekdays. Remember you need to be quick as only the first 5 bags of laundry that come through the door in the morning will definately be same day.

Which forms of payment do you accept?

Apple Pay

AMEX

Visa

MasterCard

Cash

Android Pay

Where are you located on Morrison Street?

We are situated next to a sandwich shop called “Bite Me” (Where Grove Street joins Morrison Street) or directly opposite the Eco Larder

Where can I park my car?

There is a single yellow line on the north side of Morrison Street (across the road from the shop)…which is on the right hand side as you are travelling down from the EICC

Can you clean & press clean kilts?

Yes we can clean and press the full 3pc Highland outfit or just the kilt on its own…as per you prefer.

Do you offer same day or overnight dry cleaning service?

Sorry, afraid not! The quickest we can offer is a 2 working day turnaround but the garment needs to be in the shop by 9am

How can I arrange a collection if I am a first-time user?

Please call 0131 516 2952 with your mobile number handy and you have to have residential address in Edinburgh….or simply fill in the form in our collection segment

I recently bought a coat from a charity shop but it smells rather "fusty," are you able to remove that smell?

As you know conventional dry cleaning is good for removing grease and grime from garments but not good at removing smells and odours. But since we have made a huge investment with our new eco-cleaning machine we are getting some fantastic results and our customers are saying their garments do smell fresher. Please let me say that not all garments have come up smelling like roses. Furthermore there is none of that strong chemical odour that you normally smell once a garment has been dry cleaned.

Do you clean and press curtains?

Yes we do that you are looking at £12.95 per kilo. Please note you will have to agree to a disclaimer  below before we start any work.

CURTAIN AND DRAPE CLEANING DISCLAIMER

LeMe will take utmost care in the cleaning of your curtains, but no responsibility can be taken in

some instances where the care label instructions are followed.

Please consider the following: –

– By law all professionally made curtains and drapes must have a cleaning label attached which

indicates fabric content, cleaning instructions and possible shrinkage when cleaned.

– In some cases where shrinkage does occur, please be aware that shrinkage of up to 3%-5% is

allowable under law.

– The age of the curtains and the amount of exposure to sunlight can have an effect on the cleaning

Performance.

– Light Damage is destructive to many textiles and will progressively degrade fibres that are exposed

during use. This can cause tearing along the pleat fold lines during the agitation process. Coloured

dyes and prints can also be affected by sunlight.

– Water marks are due to contact with moisture while curtains are hanging, and the reaction with a

build-up of impurities collected on the fabric over time. Even condensation off the window can

produce this moisture. Sometimes watermarks appear more obvious on drapes after the necessary

drying process. Existing watermarks will rarely remove in the cleaning processes unless they are very

recent, or if the use of an oxygenating bleaches fall within the care label recommendations.

– Damage to curtain and lining Acrylic Coatings or Bonding” can sometimes occur during the

cleaning processes. Sometimes this will appear as a blistering effect, and occasionally the coating will

peel off the fabric. Where care label recommendations have been followed, responsibility for this

result does not lie with the eco cleaner. If the customer is unhappy with this reasoning an

independent laboratory test can be organised to resolve the matter, however if the results prove

that the care label was followed accordingly the customer will bear the cost of testing.

Having read and understanding the above, I wish to proceed in having my curtains cleaned.

Can you launder duvets and quilts?

Yes we can…that’s both feather and poly-fibre and you’re looking at 2 working day turnaround.

When does your pick up and delivery service to residential homes operate?

We do all our residential collections and deliveries weeknights between the hours of 7 and 9pm.

Can I request an exact time for an evening collection or delivery?

Sorry I am afraid not because as you know it is quite difficult getting around Edinburgh with all the roadworks, increased road traffic and with the new 20mph speed limit in place. But what we do is send you an SMS when we are about 15 minutes away.

What is your turn around time on eco cleaning?

As at 01 December 2018 we are looking at 2 working days…

What is your turn around time on ironing?

As at 1 December 2018 we are looking at least 7 working days

What is your turn around time on bedding that needs to be washed and ironed?

As at 12 May 2018 we are looking at least 7 working days.

Can you clean leather or suede jackets and rugs?

Sorry! I am afraid not as we unfortunately do not have a hydro carbon machine that can clean this type fabric.